What information do we collect?
We collect information from you when you browse our site or fill out forms such as the New Registration, Prior Authorization, or Contact Us form. When appropriate, you may be asked to enter personal information such as your name, birthdate, phone number, etc. Any personal health information you are asked to provide is protected under HIPAA.
In addition to personal information, we may use or disclose patient and/or member information that has been deidentified as permitted by law to the extent we sell or share such deidentified patient and/or member information; we do so pursuant to one of the deidentification methodologies described in Section 164.514(b)(1) or (b)(2) of Title 45 of the Code of Federal Regulations, commonly known as the HIPAA expert determination method and the HIPAA safe harbor method, respectively.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience – Your information helps us provide service and content best suited to your interests and needs.
- To improve customer service – When handling inquiries, investigating security breaches, or other action items, your information helps us to assess and respond to your individual support needs efficiently.
- To improve our site – We continually strive to improve user experience. Your information helps enhance our site offerings to you.
Who do we share personal data with?
Outside parties — We do not sell, trade, or otherwise transfer to outside parties your personal information. This does not include trusted third parties who assist Evo in operating the site, conducting our business, or servicing you, so long as these parties agree to protect and conceal your information. We may also disclose information if we have good faith to believe that disclosure of such information is helpful or reasonably necessary to comply with applicable law, enforce site policies, or to protect the rights, property, or safety of us, yourself, or others.
We value your trust in providing us with your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
We understand the importance of protecting children’s privacy, especially in an online environment. Our site is not designed for or directed at children. We do not knowingly collect Personal Information from minors. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at info@Evo.com.
Your California Privacy Rights
California Minors Under 18
Text & Email Messaging
Evo offers access to healthcare service messages via recurring SMS (Short Message Service) text and email notifications. Enrollment in text or email services requires a patient to provide their own mobile phone number or email address.
If you consent to our text or email services, you may receive messages regarding savings opportunities for your prescription drugs, confirmations of refills, or updates regarding your plan. If you consent to receiving these messages, there is potential of your health information being seen or accessed by people who use or access your phone. At any time, you may update your privacy settings in the Evo Member Portal or contact Evo opt out of messages.
- It’s important we have an up-to-date contact number. Please keep Evo informed if your contact information changes. This can be done via our portal or by calling our member care services.
- If you share your mobile phone with someone else, be aware that they may see your text or email messages from Evo.
- If you consent to receiving texts or emails others may see these messages displayed on your screen even when your phone is locked (this can be amended in your settings).
Evo does not impose a separate charge for text alerts; however, your mobile carrier’s message and data rates may apply depending on the terms and conditions of your mobile phone contract. You are solely responsible for all message and data charges that you incur. Please contact your mobile service provider about such charges.
Evo may change or discontinue any of its text alert programs without notice or liability to you. Evo and each of their respective officers, directors and employees are not responsible and shall not be liable for any losses or injuries of any kind resulting, directly or indirectly, from any Evo text alert program or from technical failures or delays of any kind. Evo reserves the right to cease delivery of text alerts to any person at any time in its sole discretion.
Evo Pharmacy Services , Phoenix , Arizona
Phone / Fax: 844-386-0001